FAQs

Shipping FAQs

1. Do you ship internationally?
Yes, we proudly offer international shipping. No matter where you are in the world, we are committed to delivering your products to you.

2. What shipping methods are available?
We offer the following options:

  • Standard Shipping: Free for all orders.
  • Express Shipping: Available for an additional fee, providing faster delivery.

3. How long does it take to process my order?
Orders are processed within 24-48 hours. Please note that orders placed on weekends or public holidays may require additional processing time.

4. What is the estimated delivery time?

  • Standard Shipping: Delivery within 3-12 business days, depending on your location.
  • Express Shipping: Delivery within 3-7 business days for quicker access to your items.

5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can monitor your shipment's progress in real time using the Track Order section on our website.

Refund & Guarantee FAQs

6. What is Vizoya’s Money-Back Guarantee?
At Vizoya, we offer a 90-Day Money-Back Guarantee. If you’re not satisfied with your purchase, we’ll refund the purchase price or exchange the product under the conditions listed below.

7. How do I qualify for a refund or exchange?
To qualify:

  • The product must be returned in its original condition.
  • The refund or exchange request must be made within 90 days of receiving your order.

8. What should I do to request a refund or exchange?
Please contact our customer support team at support@tryvizoya.com with your order details. Our team will guide you through the process.

9. Are there any non-refundable items?
Certain items may not be eligible for a refund, including opened or used products or items marked as non-returnable in the product description.

10. How long does it take to process refunds?
Refunds will be issued to your original payment method once the returned product is received and inspected. Processing times may vary based on your bank or payment provider.

Contact Information

🛒Trade name: Vizoya

📧Email: support@tryvizoya.com

🏡Address: 1100 106th Ave NE #102, Bellevue WA 98004, United States

📞Phone: +1 (855) 568-1847